How to Raise a Complaint

Last updated: October 2026

We want each homeowner who reaches Additionshed Tree Service to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to file a complaint and what happens afterward. It is a general template and is not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when you called or contacted Additionshed Tree Service
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

When the Issue Is With a Provider

Providers in our network are independent businesses. They are responsible for their own quotes, pricing, work and customer service. If tree work on your property went badly, the usual first step is to bring it up with the provider directly and keep a written record.

Please still tell us. Feedback about providers helps keep our network honest, and a provider who keeps falling short may be removed. Keep in mind that Additionshed Tree Service cannot settle contract disputes, give refunds for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@additionshed.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider, and then reply with what we found and any steps we plan to take.

If You Still Feel Unheard

If our reply does not satisfy you, answer it and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@additionshed.garden